Mailing & Return Policy

Please note the delivery time frame:
Effective March 2011, we will deliver on Mondays and Wednesdays only. 
Orders with full payment received before these days will be send out. For urgent order, please kindly contact us for more information.

Please allow 1-2 Working days for delivery to West Malaysia Address, at least 3 working days for East Malaysian addresses. For other countries please email us for more information.
Frequently Asked Questions about Shipping and Return

Q: What is the shipping option for Malaysian customers?

1) Pos Laju (Express Post):

West Malaysia: RM10.00 - takes 1-2 working days*
East Malaysia: RM15.00 - takes 3-4 working days*
* We will post the item upon receipt of full payment.

2) Self Collection is avaliable in Johor Bahru, prefered location: Burger King Petronas outside Taman Tasek, near RJCC: Royal Johor Country Club. Prior arrangement is required.


Q: What is the shipping option for Singaporean customers?

1) Speedpost (Express): We will send via speedpost to a Singapore address at a flat fee of S$10.00. Please allow 1-2 working days for delivery.

2) Self Collection Prior arrangement is required.

3) Normal Post:We will send via normal post at a flat fee of S$5.00. Please allow 2-3 working day. ( This will be mailed out as registered post to avoid lost of item.)



Q: How about the shipping for International customers?

We will use Pos Malaysia for international order. Customers can choose from Register parcel or Pos Laju (Post Express) with trackable service, please email us at shirin@mummyhugs.com for shipping fees. Normally it takes 2-3 weeks to arrive, we will definitely assist to track the parcel if it has not arrive in the given time frame.



Q: When will you deliver my order?

For all items in stock, as soon after we receive the payment, we will try to deliver the next working day. For check payment we will pend cheque clearance before delivery.



Q: What is your return & exchange policy?

We will do our best to make all of our customers happy. If you wish to return the items, it must be in original packet, not used, washed, soiled or damaged. And must be return within 14 days after day of purchase. The return will be made in a form of STORE CREDIT for you next purchase base on the price paid. Shipping fee is not returnable and the return mailing charges will be borned by customer.

*Note that colours on the pictures provided may differ from computers to computers. We try to post up pictures as close to the original colours on the merchandise.